Also, having an efficient tool means access to clients’ data which allows you to make better decisions and offer more attractive sales pitches.Īccording to SalesforLife, sales representatives perform 94.4 activities on daily basis. What you need is an efficient online address book software, one that can not only keep a record of all the contacts but also organize them properly so that you can retrieve the data quickly. The world has already upgraded to newer means of contact management and if you are a CSR or part of an Agile team then you should too. Let’s be real, keeping a record of all contacts in a diary is too primitive in the modern world. This feat is almost impossible to achieve until or unless they have an online address book software supporting them. They have to get in touch with as many prospects as possible, be it over the phone, email, or social media to market their company’s goods and services and attract as many clients as they can.

The sole focus of a CSR’s job is engaging clients and making as many sales as possible.

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